The Gift Card Terms and Conditions

These terms and conditions (the “Terms”) govern your use of your Gift Card. Please take the time to read and understand these Terms before using your Gift Card. We also recommend keeping a copy of the Terms for future reference. If you do not agree to these Terms, please do not use the Gift Card.


      1. The Gift Card is issued and operated by Randalls Ltd, Clare House, Clare Street, St Helier, Jersey, JE4 9NB
      2. The Gift Card allows you to upload a cash value onto your Gift Card which can be used to pay for Randalls products and services. The money loaded onto your Gift Card is only a pre-payment system for the goods and services of participating Randalls pubs & restaurants; it is not a credit card, credit line or deposit account. No interest, dividends or any other earnings will accrue on the money loaded onto your Gift Card. Randalls will provide a physical gift card to the value of money uploaded.
      3. To activate and upload money onto your Gift Card, you must be aged 18 or over and a resident in the UK. The Gift Card can be used by Jersey residents aged 14 or over, but the purchase of certain products and services are subject to age requirements specified by law.
      4. The card can be loaded with any value between £10 and £500. Gift Cards can be topped-up at any Randalls Managed House site or the Head Office reception on Clare Street.
      5. Gift Cards purchased online will be sent to the delivery address stated on each individual order and will be dispatched on receipt of cleared funds. If payment is not received your order will be cancelled. Shall we remove this as we won’t be selling online for now.
      6. If you have purchased the Gift Card through a third party, additional terms and conditions may apply and you should refer directly to that third party for further information.
      7. The monetary value on your Gift Card can be used as full or part payment for Randalls products and services at any participating Randalls site in Jersey. When you use your Gift Card, the cash balance on your Gift Card will be reduced by the full cash value of your Randalls purchase. We reserve the right to correct or amend the remaining balance in your account if we believe that an invoicing or accounting error has occurred. If you wish to contest such a correction or amendment to your account balance, please email
      8. You must be present with your Gift Card when you make purchases at a Randalls site.
      9. The money uploaded to your Gift Card cannot be exchanged for cash or refunded to your credit card or debit card. Any remaining balance will be stored on the Gift Card and may be used to pay, in whole or in part, for future purchases at Randalls sites.
      10. All money uploaded on your Gift Card will expire 12 months from activation. Any balance left on the Gift Card after this date will be forfeited and cannot be refunded.
      11. You should treat your Gift Card as cash for any purchases at participating Randalls sites. You are responsible for any unauthorized payments using your Gift Card. Therefore please do not allow others to use your Gift Card. Randalls is not liable for lost, stolen or damaged Gift Cards.
      12. Gift Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Randalls prior written permission.
      13. Randalls does not warrant or represent that your Gift Card will always be accepted at participating Randalls sites. For example, in the unlikely event of a failure of Randalls IT and communications systems, Randalls may not be able to accept Gift Cards as payment during such a system failure.
      14. Randalls reserves the right to refuse to accept a Gift Card or to limit the use of a Gift Card which it deems to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorized use. Randalls may withdraw or cancel your Gift Card or take any other action it may deem appropriate if it suspects fraud, misconduct or unauthorized use of your Gift Card. The Gift Card shall become invalid once cancelled and you will not be able to redeem the balance on your Gift Card.
      15. Randalls liability to you in relation to these Terms shall under no circumstances exceed the final balance held on your Gift Card. These Terms set out Randalls entire liability to remedy any defect or default in the Gift Card. Save as is provided in these Terms, all warranties, representations, conditions and terms, whether express or implied, written or oral, as to the quality, condition or otherwise (including without limitation its merchantability and fitness for purpose) are hereby expressly excluded to the fullest extent permitted by law. Notwithstanding the above, nothing in these Terms shall affect your statutory rights.
      16. Randalls shall not be liable to any person for any claim, whether arising in contract, tort (including negligence) or otherwise, for consequential, economic, special or other indirect loss including (without limitation) losses calculated by reference to profits, business, cost of replacement goods, goodwill or income.
      17. Nothing in these Terms shall exclude Randalls liability for personal injury or death caused by its negligence.
      18. You agree to be liable for and to indemnify Randalls (and its officers, employees, directors, shareholders, representatives, successors and assigns) and hold it harmless against all third party claims, demands and actions and in relation to all liabilities, losses, costs, charges, damages and expenses (including legal fees) incurred in relation to such claims, demands and actions, to the extent that such liability arises from breach of these Terms by you.
      19. Randalls reserves the right to amend these Terms at any time or withdraw the Gift Card on reasonable notice, such changes will be posted here. If you have registered your Gift Card, then we will notify you of any change, deletion or addition by email. The amended Terms will apply to your use of the Gift Card.
      20. By purchasing your Gift Card you have provided your personal information (name, address, email address, telephone number) to Randalls Ltd who is the Data Controlled. Your personal information will be processed by Randalls Ltd in performing the contract you have entered into with it by purchasing and using your Gift Card.
      21. Any personal information collected may be shared with other companies in the Randalls group and will be used for administrative or operational reasons connected with your Gift Card, including to communicate with you. Randalls will not pass your personal information outside of the EEA or to external organizations, except to third party suppliers and services providers who use your personal information in order to provide services to us or on our behalf, for example software providers of the Gift Card platform and marketing mailings. Please see Randalls privacy Notice here.
      22. Your personal data will be retained for 6 years from when the last purchase or refund was made from or to your Gift Card.
      23. You have the right to object to processing of personal information and to have inaccurate personal data rectified, blocked, erased or destroyed. If you have a concern about the way Randalls Ltd is collecting or using your personal data, please raise your concern with our Customer Care team at
      24. Randalls Ltd may download cookies to your computer when you log onto its websites. For more information about Randalls commitment to your privacy and details of how Randalls uses cookies please refer to Randalls Privacy Notice and Cookie Notice HERE.
      25. If Randalls fails to exercise its rights immediately, this will not by itself be taken as a waiver of those rights and Randalls Ltd may still exercise those rights in the future.
      26. If any of these Terms is found to be illegal, invalid or unenforceable under applicable law, the offending provision will be severed and remaining terms and conditions will be unaffected (to the fullest extent legally permitted).
      27. You agree that Randalls may transfer its rights and obligations under these Terms to another person. You may not transfer your rights or obligations under these Terms to anybody else without first obtaining the written consent of Randalls Ltd.
      28. A person who is not a party to these Terms and Conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.
      29. These terms are governed by English law and the exclusive jurisdiction of the English courts.
      30. These Terms (together with the documents referred to in them) represents the entire agreement between you and Randalls Ltd in relation to your use of the Gift Card and supersedes any previous agreement, whether written or oral, in relation to the Gift Card. If any part of any provision of these Terms shall be invalid or unenforceable, then the remainder of such provision and all other provisions of the Terms shall remain valid and enforceable.
      31. If you have any general enquiries, queries regarding your Gift Card or if you dispute any transaction that has occurred on your Gift Card, please submit a contact us form or email
      32. Loyalty points will be awarded on gift cards when purchased in a Randalls Pubs or Restaurant and are not awarded for online or telephone purchases or in conjunction with any special offers.
      33. Gift cards cannot be used in our Vin Direct shop or for payment of accounts.
      34. Gift cards cannot be used in our Randalls online drinks store.


  1. If you cancel any unused Gift Card, we will reimburse to you all payments received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day we receive back from you any unused Gift Card supplied, or (if earlier) 14 days after you provide evidence that you have returned the unused Gift Card, or if there was no Gift Card supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  2. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. You shall send back any unused Gift Card with the original packaging intact to the address below or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Gift Card to us. The deadline is met if you send back the Gift Card before the period of 14 days has expired.



Randalls Gift Card
Clare House
Clare St,
St Helier,

Please also note that partly used Gift Cards are not cancellable.